FAQ'S

🎮 General Booking

• How do I book a gaming party?

  • Please email, message or call us to book

• How far in advance should I book?

  • Bookings can be made up to 12 months in advance - dates go fast and are limited

• Do I need to pay a deposit?

  • A £50 non refundable deposit is required to confirm booking. The balance payment is due 7 days before your party

• What is your cancellation or rescheduling policy?

  • Cancellations within 7 days of the event will incur a full balance payment

  • Deposit is non refundable

• How many guests are included in the price?

  • Epic Package - 5 players, Ultimate Package 10 players, Gaming Van 10 players

• Can we add extra guests?

  • Absolutely - max capacity is 12 in store. Additional guests chargeable.

  • In store we have 4 xbox, 6 PS5, 1 Handheld retro console, 2 nintendo switch consoles, 2x arcade machines, 1x Nintendo wii, 4x retro consoles and screens including PS mini, Megadrive mini, commodore 64 mini and SNES mini, Racing simulator

  • Gaming bus we have 6 PS5's, 4 xbox series S and 2 nintendo Switch

🕹️ The Party Experience

• What games are available?

  • We have a huge selection of games including the latest right back to the retro classics. The latest Fifa/FC, COD, Minecraft, Roblox, Fortnite, Rocket League etc.

• Do guests need to bring their own controllers/headsets?

  • Controllers are included, headsets can be brought however as it's a party we think the best way to play is with the people present

• Is the party supervised by staff?

  • A gaming host will be on site at all times

  • Parents/guardians hold parental responsibility for the children of the party

• Can parents/guardians stay and watch?

  • Only 2 adults can stay due to space limitations

• What age range are the parties suitable for?

  • Ages 7+

• Can we bring our own decorations?

  • Of course, however the slots are a fixed time so please bare this in mind for set up and take down

🍕 Food & Drinks

• No food or drink is permitted on the gaming bus, the below relates to in store:

• What snacks are included in the package?

  • Crisps, Popcorn, Chocolate, Biscuits, Fizzy drinks and Water

• Can we bring our own food or cake?

  • Absolutely, however please be mindful of spillages and damage to equipment

• Do you offer food upgrades (e.g., pizza, drinks packages)?

  • Not currently but we are considering this

• Do you cater for dietary requirements or allergies?

  • Our snacks and drinks are all pre packed. We do not prepare or serve any food or drinks. Responsibility lies with the Booking parent/guardian to ensure the safety of all guests in relation to allergens and dietary requirements

⏰ Timing & Logistics

• How long does a party last?

  • Parties vary from 1 Hour to 5 Hours, please book a session as required

• When should we arrive before the party starts?

  • For the start time exactly, lets not get cold fingers and toes waiting for us to clean the pod

• What happens if we arrive late?

  • You will be welcomed into the pod however the original end time will be in place due to follow on bookings.

• Is there time for food/cake during the party, or is it all gaming?

  • We find most people want to maximise game time, however let us know if you want to stop the gaming to sing happy birthday and present the cake

🛡️ Safety & Comfort

• Are the games age-appropriate?

  • Upon booking the lead parent/guardian will be responsible for the suitable age rating of games. We do not have GTA games due to extreme violence. The gaming host will not monitor the games selected however can give a brief at the party commencement to the attendees on what has been allowed by the party booker. If in doubt please speak to other children's parents in advance of what they are/ are not allowed to play. This is a parental responsibility decision. Consoles are loaded with a range of age ratings as per any arcade set up thus managing this falls down to parental guidance.

  • As a business we must abide by PEGI ratings, our staff are not trained to verify age of attendees.

• Is the equipment cleaned between parties?

  • Absolutely, a thorough cleaning protocol is in place between parties.

• Is the pod wheelchair accessible?

  • There is a small raise in the doorframe however wheel chairs have accessed this previously. The toilet is not wheelchair accessible due to the building construction however a wheelchair accessible public toilet is available less than 10m from the shop front.

The Gaming Van

• How many gamers can you accommodate?

  • Our gaming van can accommodate up to 10 gamers at the same time, with multiple gaming stations allowing everyone to join in the fun.

• How do birthday parties work?

  • We'll arrive before your booking time, set everything up, and welcome your guests aboard. Our gaming host will manage the session, help choose games, and ensure everyone has a fantastic experience from start to finish.

• Can they play together?

  • Yes! Our gaming systems are set up for multiplayer gaming, allowing friends to compete against each other or team up in co-operative games.

• Are drinks and food allowed?

  • To protect our gaming equipment, food and drinks are not permitted inside the gaming van. We recommend taking a short break outside if refreshments are needed.

I have a question not listed.

No problem! If you can't find the answer you're looking for, simply get in touch via our contact page, phone, or social media. We'll be happy to answer any questions and help you plan your gaming party.